If your business depends on the quality of customer service, order a new market research - mystery shopping service.
One of the services provided by the detective agency "Private detective Kiev", called mystery shopping (in English). In Russian it sounds like: a service mystery shopping. What is this service?
Special agency employee comes into the store and conducts an independent review without sounding like a regular anonymous buyer, does not identifying themselves. The service mystery shopping offers not only a secret test, but also recommendations for change of service.
Mystery shopping service inspects the following indicators of outlet:
• compliance with corporate standards officers;
· Wear a uniform and badge;
· Attitude towards customers and correctness of speech, respect for proprietary standards in communication;
· Treatment of psychologically difficult customers;
· Verification of knowledge range of products sold, the characteristics and parameters of this product.
In addition to these indicators, mystery shopping in Kiev estimates the purity of the shelves and space, the accuracy and efficiency of the merchandise categories.
Specialist in mystery shopping specifically talking with employees whose work is checked , nothing more than itself without revealing that employees do not have guessed who they say really. Detective agency worker has no material interest to distort the test results and their evaluation is much closer to the truth than the results of internal audits.
What businesses really need the service mystery shopping in Kiev? Apparently , it is necessary to such business, the success of which depends strongly on the quality of customer service. This retailers , pharmacies and shops, gas stations , hair salons, boutiques , businesses cabaret .
To check the regular supermarket and a boutique with expensive clothes need a completely different approach and, apparently , another specialist . To store, where mainly sell products , home inspection - conducting test purchases . And for the boutique with expensive clothes , home inspection - like talking and what they do for the customer, as shown goods.
Carrying out test purchases in the main exhibit defects in the organization of work, or unfair work of staff . Also, if you want to get the information about the movement of goods, you will test purchases . Ukraine has only recently started to use such studies . But those campaigns that were the first to employ the service of a mysterious buyer, have been able to increase profit by improving the service .
Matter in what area businesses produce a study determines the value of mystery shopping services . Subject to the additional requirements for the study , the materials of the report. Agency specialists have knowledge of psychology , and guarantee the quality of the study .
Ivan
I would like to sincerely thank the team of private detectives for their incredibly professional, precise and clearly organized work. I turned to them during a difficult period for me, when I needed clarity in a situation that caused me anxiety and doubts. I admit that the decision to turn to detectives was not easy, but after the first communication I realized that I was dealing with people who really know their business. The whole process was as confidential as possible - I felt that I could trust them 100%. They listened to me carefully, asked the right questions and in a short time provided specific results (I ordered observations). The report was detailed, objective, without unnecessary emotions, but this is what allowed me to see the situation from the outside and make a well-considered decision. I especially want to note the humanity and support of the team - they did not just "fulfill the order", but carefully treated my situation, studied the workplace and approached the issues in a personalized way. It is invaluable when in a difficult moment there are specialists nearby who not only help to find out the truth, but also treat it with understanding and empathy. I recommend this team to everyone who is looking for not just detectives, but real professionals who can be entrusted with the most delicate issues. Thank you! You have really changed my view on many things.
Kyiv, +380936036536 , testacc1231@yahoo.com , https://www.linkedin.com/in/zhuravel-ivan-b8578560/
25.09.2024
Beletskaya Anna Valerievna
Thank you for the promptly provided information on your issue, two agencies were refused, one was deceived by taking money and merging, I received information here within 24 hours, I am grateful and will contact you again, if necessary.
with respect, Anna +380968426588 , Leracatty@icloud.com
01.11.2023
Slava Turetsky Massachusetts
We advise startups in our field and try to give them a good start. Situations arise when it is not possible to check the founders of a business due to: a minimum of data, the fact of being in another country, or a lack of understanding of local peculiarities. The agency professionally helped solve this problem in a short time. It didn't cost a lot of money. Moreover, we advised how to build relationships in our case as efficiently and safely as possible. I also want to say that Ukrainians in the USA, Canada and Europe are trying to find relatives, not allowing the idea that in Ukraine there are also detectives, like in many developed countries. It seems to me that such outdated views need to be changed.
USA, https://www.instagram.com/y_turetsky/ , https://www.facebook.com/profile.php?id=100000835526280
04.04.2023
Svetlana Lawrence
I am extremely happy with their services. It is definitely worth the money as it's not cheap, but you should be thinking about what you get it you pay cheap. So in my opinion confidentiality, speed of delivery and communication are part of their package. My situation was more or less straightforward as I had some information about the person already, I just didn't want to spend hours on the internet searching for a needle in a haystack. The information they provided was exactly what I needed and now I am at peace. It actually helped me with my current relationship as there were some misunderstandings due to the lack of clarity. I would not hesitate to recommend them. I must say that if I need something else I will not be going elsewhere. Five stars all round.
+447724315736
31.05.2022
Shapovalov Nazarii Yuryevich
The work was completed quickly and in accordance with the agreement. They found the person’s phone, despite the complexity of the task.
E-mail: nazarii1992@gmail.com
10.07.2020
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