If your business depends on the quality of customer service, order a new market research - mystery shopping service.
One of the services provided by the detective agency "Private detective Kiev", called mystery shopping (in English). In Russian it sounds like: a service mystery shopping. What is this service?
Special agency employee comes into the store and conducts an independent review without sounding like a regular anonymous buyer, does not identifying themselves. The service mystery shopping offers not only a secret test, but also recommendations for change of service.
Mystery shopping service inspects the following indicators of outlet:
• compliance with corporate standards officers;
· Wear a uniform and badge;
· Attitude towards customers and correctness of speech, respect for proprietary standards in communication;
· Treatment of psychologically difficult customers;
· Verification of knowledge range of products sold, the characteristics and parameters of this product.
In addition to these indicators, mystery shopping in Kiev estimates the purity of the shelves and space, the accuracy and efficiency of the merchandise categories.
Specialist in mystery shopping specifically talking with employees whose work is checked , nothing more than itself without revealing that employees do not have guessed who they say really. Detective agency worker has no material interest to distort the test results and their evaluation is much closer to the truth than the results of internal audits.
What businesses really need the service mystery shopping in Kiev? Apparently , it is necessary to such business, the success of which depends strongly on the quality of customer service. This retailers , pharmacies and shops, gas stations , hair salons, boutiques , businesses cabaret .
To check the regular supermarket and a boutique with expensive clothes need a completely different approach and, apparently , another specialist . To store, where mainly sell products , home inspection - conducting test purchases . And for the boutique with expensive clothes , home inspection - like talking and what they do for the customer, as shown goods.
Carrying out test purchases in the main exhibit defects in the organization of work, or unfair work of staff . Also, if you want to get the information about the movement of goods, you will test purchases . Ukraine has only recently started to use such studies . But those campaigns that were the first to employ the service of a mysterious buyer, have been able to increase profit by improving the service .
Matter in what area businesses produce a study determines the value of mystery shopping services . Subject to the additional requirements for the study , the materials of the report. Agency specialists have knowledge of psychology , and guarantee the quality of the study .
Tracy Jernigan
They did a great job, you can contact them.
USA , State: Tennessee , City: Manchester, +19315886952 , tgjernigan@msn.com , https://www.facebook.com/tracy.jernigan.982
10.04.2025
Gritsay Lyudmila Vasylivna
I contacted a detective agency to find a person by phone number and bank card. To be honest, I was very afraid that they would "spend money". The task was not easy, but your team coped with it 100%. I did not write a review right away, because I checked the information provided by the agency. Now I will know who to contact for help in the necessary issues. Thank you!
Lubny, +380990453988 , hrytsay8888@gmail.com , https://www.instagram.com/liudmilagritsai , https://www.facebook.com/profile.php?id=100009531196593
12.06.2024
Marina Rubinshtein
Thank you for providing me with important information in a short time according to my request. I recommend without any hesitation
Rivne region, +380973572706 , harmoniaph@gmail.com
25.07.2024
Luca
I recently engaged the detective service to screen someone I had met through online dating, as I had some concerns about she frauded me. The detective agency promptly carried out a thorough investigation to verify the information.
What impressed me most was their outstanding customer care and reliability. From the very start, they provided constant support, clearly explaining each step of the process, which greatly eased my anxieties. Demonstrating their high level of professionalism, they began the screening and even presented initial findings before my payment was fully processed—something that significantly boosted my confidence in their services.
Ultimately, the results were delivered clearly and promptly, allowing me to make an informed decision how i could move forward. I would highly recommend this detective service for their integrity, professionalism, and genuine commitment to customer satisfaction.
місто Віченца (Vicenza) , Italy, joelfleish1980@gmail.com , https://www.instagram.com/shortiel70
27.11.2024
Vehbi Sucu
Hi, my name is Vehbi. I am from another country and my girlfriend did not answer my calls, messages, letters. So I had doubts that she was with someone else. That is why I found this company on the internet. They were very professional. And they followed my girlfriend's every move for 3 days. At least they showed me what she was doing. And they helped me get rid of my suspects. Thank you very much for your professional services.
Istanbul, Turkey, vehbi.sucu@hotmail.com , https://www.instagram.com/vehbi.sucu
07.02.2025
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