If your business depends on the quality of customer service, order a new market research - mystery shopping service.
One of the services provided by the detective agency "Private detective Kiev", called mystery shopping (in English). In Russian it sounds like: a service mystery shopping. What is this service?
Special agency employee comes into the store and conducts an independent review without sounding like a regular anonymous buyer, does not identifying themselves. The service mystery shopping offers not only a secret test, but also recommendations for change of service.
Mystery shopping service inspects the following indicators of outlet:
• compliance with corporate standards officers;
· Wear a uniform and badge;
· Attitude towards customers and correctness of speech, respect for proprietary standards in communication;
· Treatment of psychologically difficult customers;
· Verification of knowledge range of products sold, the characteristics and parameters of this product.
In addition to these indicators, mystery shopping in Kiev estimates the purity of the shelves and space, the accuracy and efficiency of the merchandise categories.
Specialist in mystery shopping specifically talking with employees whose work is checked , nothing more than itself without revealing that employees do not have guessed who they say really. Detective agency worker has no material interest to distort the test results and their evaluation is much closer to the truth than the results of internal audits.
What businesses really need the service mystery shopping in Kiev? Apparently , it is necessary to such business, the success of which depends strongly on the quality of customer service. This retailers , pharmacies and shops, gas stations , hair salons, boutiques , businesses cabaret .
To check the regular supermarket and a boutique with expensive clothes need a completely different approach and, apparently , another specialist . To store, where mainly sell products , home inspection - conducting test purchases . And for the boutique with expensive clothes , home inspection - like talking and what they do for the customer, as shown goods.
Carrying out test purchases in the main exhibit defects in the organization of work, or unfair work of staff . Also, if you want to get the information about the movement of goods, you will test purchases . Ukraine has only recently started to use such studies . But those campaigns that were the first to employ the service of a mysterious buyer, have been able to increase profit by improving the service .
Matter in what area businesses produce a study determines the value of mystery shopping services . Subject to the additional requirements for the study , the materials of the report. Agency specialists have knowledge of psychology , and guarantee the quality of the study .
Eric Svensson
I applied to this agency to find contact information, e-mail / mobile / Facebook / other ways of communicating with a particular woman in Kiev. I just knew her name and had some photos.
I realized that it would be difficult to find her with these few conclusions, but they told me that it would be possible.
After several weeks of work, the agency discovered the identity of the woman, but no contact information was available. I ran into her with data she found by the agency, and she denied all this, her name, birthplace, address and other details.
I returned to the agency with these facts, and they did not give up - they were convinced of all this!
As a result, the agency provided all the contact details that I asked, and they decided to "secret" this woman.
I can strongly recommend this agency and hope that they will be able to solve more "strange" circumstances for other companies or individuals.
Eric Svensson, Gothenburg, Sweden. skype: Jerkasven , jerkasven@gmail.com
11.09.2018
Doc Oganes Karapedovich
We turned to the Internet to find the father of a relative, the result was that, unfortunately, he was already dead. They offered to find the grave, relatives, cause of death, and who buried them. The detective agency fulfilled its obligations, for which we are very grateful.
Krasnodar, Russia, +79181805999 , ogan369@gmail.com , https://www.facebook.com/oganes.dok, ttps://www.instagram.com/oganes.dok/ https://vk.com /oganes_dok
05.08.2021
Olena Volodymyrivna Voytiuk
I am very grateful for the help of the agency, thanks to the work done - many of my questions were solved! I recommend!!!
Kyiv, spolitak88@gmail.com , https://www.instagram.com/spolitak88mail/ , https://www.instagram.com/a_spolita_nails/ , https://www.facebook.com/profile.php? id=100002780276961
28.08.2024
Anton Milokhin
Excellent services, perhaps the only detective bureau that is ready to work with you remotely, they respond quickly, they will do it in a way that is convenient for you. I recommend! I don’t have my own social networks, I can’t leave them.
Yerevan, Armenia, +19704469810, optimistvovaterry1979@rambler.ru
04.01.2023
Mikhalchenko Yury Viktorovich
I asked about the collection of information and the search for a person. The work was completed on time and in full. Despite the complexity of the task. I am absolutely satisfied with the result.
Kiev, +380503120168, m_yuriy_v@ukr.net , https://www.instagram.com/ya_s_uma_svodil_otlichnic/
08.03.2023
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