If your business depends on the quality of customer service, order a new market research - mystery shopping service.
One of the services provided by the detective agency "Private detective Kiev", called mystery shopping (in English). In Russian it sounds like: a service mystery shopping. What is this service?
Special agency employee comes into the store and conducts an independent review without sounding like a regular anonymous buyer, does not identifying themselves. The service mystery shopping offers not only a secret test, but also recommendations for change of service.
Mystery shopping service inspects the following indicators of outlet:
• compliance with corporate standards officers;
· Wear a uniform and badge;
· Attitude towards customers and correctness of speech, respect for proprietary standards in communication;
· Treatment of psychologically difficult customers;
· Verification of knowledge range of products sold, the characteristics and parameters of this product.
In addition to these indicators, mystery shopping in Kiev estimates the purity of the shelves and space, the accuracy and efficiency of the merchandise categories.
Specialist in mystery shopping specifically talking with employees whose work is checked , nothing more than itself without revealing that employees do not have guessed who they say really. Detective agency worker has no material interest to distort the test results and their evaluation is much closer to the truth than the results of internal audits.
What businesses really need the service mystery shopping in Kiev? Apparently , it is necessary to such business, the success of which depends strongly on the quality of customer service. This retailers , pharmacies and shops, gas stations , hair salons, boutiques , businesses cabaret .
To check the regular supermarket and a boutique with expensive clothes need a completely different approach and, apparently , another specialist . To store, where mainly sell products , home inspection - conducting test purchases . And for the boutique with expensive clothes , home inspection - like talking and what they do for the customer, as shown goods.
Carrying out test purchases in the main exhibit defects in the organization of work, or unfair work of staff . Also, if you want to get the information about the movement of goods, you will test purchases . Ukraine has only recently started to use such studies . But those campaigns that were the first to employ the service of a mysterious buyer, have been able to increase profit by improving the service .
Matter in what area businesses produce a study determines the value of mystery shopping services . Subject to the additional requirements for the study , the materials of the report. Agency specialists have knowledge of psychology , and guarantee the quality of the study .
Matsapei Yana Georgievna
There was a need to find a person with whom contact was lost 30! years ago. I began to contact all detective agencies in a row. Having full data of the wanted person, I was sure that I would receive minimal information: is he alive, in the country, etc. But without having received the available data from me, they began to assure me of the length and cost of this search. Disappointed in the professionalism of private agencies, I was about to start the search myself, when suddenly I came across a text that said that former law enforcement officers work for the company and this "bribed" me. I contacted them and received a clear professional answer and, moreover, without having received an advance payment, they began the search and very quickly already had the information. Therefore, I want to tell everyone who has a need to contact a private detective, do not waste time and nerves, but immediately contact this agency. With respect to the employees and best wishes for future clients.
Kyiv, +380935959376 , +380679904956 , golotinayana1965@gmail.com
21.08.2024
Tsvetanska Yana
Many thanks to the agency for prompt work. Everything was done qualitatively and on time, and the information was very helpful and I am satisfied with the result. Definitely recommend
Bulgaria, +359886160114 , ycvetanska@gmail.com , https://www.facebook.com/profile.php?id=100094870786382
01.03.2024
Luca
I recently engaged the detective service to screen someone I had met through online dating, as I had some concerns about she frauded me. The detective agency promptly carried out a thorough investigation to verify the information.
What impressed me most was their outstanding customer care and reliability. From the very start, they provided constant support, clearly explaining each step of the process, which greatly eased my anxieties. Demonstrating their high level of professionalism, they began the screening and even presented initial findings before my payment was fully processed—something that significantly boosted my confidence in their services.
Ultimately, the results were delivered clearly and promptly, allowing me to make an informed decision how i could move forward. I would highly recommend this detective service for their integrity, professionalism, and genuine commitment to customer satisfaction.
місто Віченца (Vicenza) , Italy, joelfleish1980@gmail.com , https://www.instagram.com/shortiel70
27.11.2024
Sergey
Professionalism and speed of execution of the application exceeded all my expectations. The security of both the customer's and the object's personal data is observed. This approach inspires respect, gratitude and a desire to use the services again. Thank you
Odessa, +380995207939, sergiy.todorov@gmail.com
07.08.2024
Anton Hennadiyovych Gromadskiy
The detective agency impressed me with its professionalism and efficiency. With limited information, they were able to find my brother, whom I had not seen or known for 35 years. It was an incredibly important and emotional reunion for me and my family. Thank you for your help, professionalism and skill in performing your work. If you need help in solving difficult life situations, I confidently recommend contacting this agency. They really know their business and are ready to help even in the most difficult cases. Thank you very much!
Kyiv, +380631213443 , a.gromadskiy2015@gmail.com , https://vk.com/id12198232 , https://www.instagram.com/antoniodjen , https://www.facebook.com/profile.php?id=100010365859418
06.02.2025
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