If your business depends on the quality of customer service, order a new market research - mystery shopping service.
One of the services provided by the detective agency "Private detective Kiev", called mystery shopping (in English). In Russian it sounds like: a service mystery shopping. What is this service?
Special agency employee comes into the store and conducts an independent review without sounding like a regular anonymous buyer, does not identifying themselves. The service mystery shopping offers not only a secret test, but also recommendations for change of service.
Mystery shopping service inspects the following indicators of outlet:
• compliance with corporate standards officers;
· Wear a uniform and badge;
· Attitude towards customers and correctness of speech, respect for proprietary standards in communication;
· Treatment of psychologically difficult customers;
· Verification of knowledge range of products sold, the characteristics and parameters of this product.
In addition to these indicators, mystery shopping in Kiev estimates the purity of the shelves and space, the accuracy and efficiency of the merchandise categories.
Specialist in mystery shopping specifically talking with employees whose work is checked , nothing more than itself without revealing that employees do not have guessed who they say really. Detective agency worker has no material interest to distort the test results and their evaluation is much closer to the truth than the results of internal audits.
What businesses really need the service mystery shopping in Kiev? Apparently , it is necessary to such business, the success of which depends strongly on the quality of customer service. This retailers , pharmacies and shops, gas stations , hair salons, boutiques , businesses cabaret .
To check the regular supermarket and a boutique with expensive clothes need a completely different approach and, apparently , another specialist . To store, where mainly sell products , home inspection - conducting test purchases . And for the boutique with expensive clothes , home inspection - like talking and what they do for the customer, as shown goods.
Carrying out test purchases in the main exhibit defects in the organization of work, or unfair work of staff . Also, if you want to get the information about the movement of goods, you will test purchases . Ukraine has only recently started to use such studies . But those campaigns that were the first to employ the service of a mysterious buyer, have been able to increase profit by improving the service .
Matter in what area businesses produce a study determines the value of mystery shopping services . Subject to the additional requirements for the study , the materials of the report. Agency specialists have knowledge of psychology , and guarantee the quality of the study .
Mariya
We are very grateful to the expert Kostyantyn for the graphological examination of the will. Even with very few examples of handwriting, the expert was able to show the commonalities and differences in the signatures and help resolve the will issue. Everything is clearly and clearly described in the expert written research.
Hanover, Germany, +380667449045 , https://www.instagram.com/ms.sonnenschein/
22.01.2023
Natalie Ustimovich
When problems arise, you try to solve them yourself. But! There were such that the knowledge and strength were not enough and had to turn to the Detective Agency. Even late at night they are in touch. They explained everything clearly and distinctly. We agreed to meet. They did their job. Results provided. Recommend.
Natalie Ustimovich, Kiev, nataliaustim@gmail.com
21.12.2021
Radchenko Bogdan Olegovich
Appealed to this detective agency on one issue that requires a solution. This question helped to solve, for which I am very grateful.
Radchenko Bogdan Olegovich , +380968455798 , www.facebook.com/bobbi.martinez.37
19.06.2018
Mets Ekaterina Alexandrovna
It was very easy to find a common language, quickly got the address of the right person for me. Also thanks for the extra professional advice. Respect and value their customers. COMFORTABLE, and most importantly RELIABLE.
Odessa, +380936122102 , https://www.facebook.com/profile.php?id=100001188898000 , https://instagram.com/chill.girl.chill
01.04.2022
Novak Andrey, Kiev
I had to solve one question - to put it this way, to establish relations with a person on behalf of one company. (Previously, one of the company's employees did very wrong in relation to this person and spoiled the business relationship between him and the company). The person did not go to contact via e-mail. So I decided to find his phone number to call. First I asked my colleague, who supposedly "decides" the questions with his words. I waited a month. No results. Found in an Internet this company detective agency "Private Detective Kiev", about which I am writing a review. I wrote them in the feedback form, left skype. They contacted me. And we closed my question in 2 days. Then they asked me to write a review. I wrote. Here he is. And I, honestly, do not even remember the site. And this is not important. The guys are in touch on Skype, it suits me. Communication with them via Skype ki.detective At the request of Yuri, I leave my Skype: live: andreynovakfx If anyone doubts that I'm a living person - write to me in Skype, just do not be a nightmare. If you are viewing this review, I did not post it on the site. It was placed with my permission. I wrote it in this company's skype
Skype: live: andreynovakfx
18.10.2017
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