If your business depends on the quality of customer service, order a new market research - mystery shopping service.
One of the services provided by the detective agency "Private detective Kiev", called mystery shopping (in English). In Russian it sounds like: a service mystery shopping. What is this service?
Special agency employee comes into the store and conducts an independent review without sounding like a regular anonymous buyer, does not identifying themselves. The service mystery shopping offers not only a secret test, but also recommendations for change of service.
Mystery shopping service inspects the following indicators of outlet:
• compliance with corporate standards officers;
· Wear a uniform and badge;
· Attitude towards customers and correctness of speech, respect for proprietary standards in communication;
· Treatment of psychologically difficult customers;
· Verification of knowledge range of products sold, the characteristics and parameters of this product.
In addition to these indicators, mystery shopping in Kiev estimates the purity of the shelves and space, the accuracy and efficiency of the merchandise categories.
Specialist in mystery shopping specifically talking with employees whose work is checked , nothing more than itself without revealing that employees do not have guessed who they say really. Detective agency worker has no material interest to distort the test results and their evaluation is much closer to the truth than the results of internal audits.
What businesses really need the service mystery shopping in Kiev? Apparently , it is necessary to such business, the success of which depends strongly on the quality of customer service. This retailers , pharmacies and shops, gas stations , hair salons, boutiques , businesses cabaret .
To check the regular supermarket and a boutique with expensive clothes need a completely different approach and, apparently , another specialist . To store, where mainly sell products , home inspection - conducting test purchases . And for the boutique with expensive clothes , home inspection - like talking and what they do for the customer, as shown goods.
Carrying out test purchases in the main exhibit defects in the organization of work, or unfair work of staff . Also, if you want to get the information about the movement of goods, you will test purchases . Ukraine has only recently started to use such studies . But those campaigns that were the first to employ the service of a mysterious buyer, have been able to increase profit by improving the service .
Matter in what area businesses produce a study determines the value of mystery shopping services . Subject to the additional requirements for the study , the materials of the report. Agency specialists have knowledge of psychology , and guarantee the quality of the study .
Matsapei Yana Georgievna
There was a need to find a person with whom contact was lost 30! years ago. I began to contact all detective agencies in a row. Having full data of the wanted person, I was sure that I would receive minimal information: is he alive, in the country, etc. But without having received the available data from me, they began to assure me of the length and cost of this search. Disappointed in the professionalism of private agencies, I was about to start the search myself, when suddenly I came across a text that said that former law enforcement officers work for the company and this "bribed" me. I contacted them and received a clear professional answer and, moreover, without having received an advance payment, they began the search and very quickly already had the information. Therefore, I want to tell everyone who has a need to contact a private detective, do not waste time and nerves, but immediately contact this agency. With respect to the employees and best wishes for future clients.
Kyiv, +380935959376 , +380679904956 , golotinayana1965@gmail.com
21.08.2024
Kras Nataliya Anatolievna
www.facebook.com/nata.kras.35 , +380676800010 , natakrasoo@gmail.com
02.08.2020
Thierry Birs
I had contact with this agency. They immediately understood the situation and acted very efficiently. It was a missing situation and they helped me. I am very pleased with their services. Don't hesitate to ask them anything.
Versailles, France, lawyer for real estate, insurance cases, debt collection. +33688441893 , Juridbirs@gmail.com , https://www.linkedin.com/in/thierry-birs-193166172, https://instagram.com/thierrybirs, https://www.facebook.com/profile.php ?id=100011341750237
01.09.2022
Alexander Bondar
I contact the experts of the detective agency to find a beautiful girl, who lives not far from me, but I could not find it on the area to live (it was only a few photos), - to give her a bouquet of flowers. Very quickly I received the necessary information, some of which were publicly available on the Internet, but also had a lot of information that can not be found independently. For professionals, it was not difficult, although more expensive, and it was for them in time.
I am sure, or at least very much hope that this case is a romantic search of his destiny, much would change my life for the better. I think that the services of detective agencies have a very high value in general, and especially in some specific cases. Just make sure all people have to use these services only with good intentions! I wish you all success in your search
https://www.facebook.com/alexandr.bondar.7923 , AlexanderBondar-Kiev@yandex.ru
18.10.2023
Svetlana Lawrence
I am extremely happy with their services. It is definitely worth the money as it's not cheap, but you should be thinking about what you get it you pay cheap. So in my opinion confidentiality, speed of delivery and communication are part of their package. My situation was more or less straightforward as I had some information about the person already, I just didn't want to spend hours on the internet searching for a needle in a haystack. The information they provided was exactly what I needed and now I am at peace. It actually helped me with my current relationship as there were some misunderstandings due to the lack of clarity. I would not hesitate to recommend them. I must say that if I need something else I will not be going elsewhere. Five stars all round.
+447724315736
31.05.2022
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