If your business depends on the quality of customer service, order a new market research - mystery shopping service.
One of the services provided by the detective agency "Private detective Kiev", called mystery shopping (in English). In Russian it sounds like: a service mystery shopping. What is this service?
Special agency employee comes into the store and conducts an independent review without sounding like a regular anonymous buyer, does not identifying themselves. The service mystery shopping offers not only a secret test, but also recommendations for change of service.
Mystery shopping service inspects the following indicators of outlet:
• compliance with corporate standards officers;
· Wear a uniform and badge;
· Attitude towards customers and correctness of speech, respect for proprietary standards in communication;
· Treatment of psychologically difficult customers;
· Verification of knowledge range of products sold, the characteristics and parameters of this product.
In addition to these indicators, mystery shopping in Kiev estimates the purity of the shelves and space, the accuracy and efficiency of the merchandise categories.
Specialist in mystery shopping specifically talking with employees whose work is checked , nothing more than itself without revealing that employees do not have guessed who they say really. Detective agency worker has no material interest to distort the test results and their evaluation is much closer to the truth than the results of internal audits.
What businesses really need the service mystery shopping in Kiev? Apparently , it is necessary to such business, the success of which depends strongly on the quality of customer service. This retailers , pharmacies and shops, gas stations , hair salons, boutiques , businesses cabaret .
To check the regular supermarket and a boutique with expensive clothes need a completely different approach and, apparently , another specialist . To store, where mainly sell products , home inspection - conducting test purchases . And for the boutique with expensive clothes , home inspection - like talking and what they do for the customer, as shown goods.
Carrying out test purchases in the main exhibit defects in the organization of work, or unfair work of staff . Also, if you want to get the information about the movement of goods, you will test purchases . Ukraine has only recently started to use such studies . But those campaigns that were the first to employ the service of a mysterious buyer, have been able to increase profit by improving the service .
Matter in what area businesses produce a study determines the value of mystery shopping services . Subject to the additional requirements for the study , the materials of the report. Agency specialists have knowledge of psychology , and guarantee the quality of the study .
Zakalyuzhny Vyacheslav Borisovych
The task was with limited input data. We managed not as quickly as we would have liked, but thank God it was not critical. The main thing is the end result. Thank you for the quality work.
Kyiv, +380730534640 , mirson@bigmir.net
10.07.2024
Walter Bruderer
I think your well done job worked very well, it was worth the fact that I found you and the company in Kyiv. !!! Yuri, I would like to thank you very much for making everything go so well and for proving that it is worth using your help, because we certainly could not have done it on our own. I wish you all the best in your personal and professional success! Take care and always take care of yourself, because there are always dangerous situations in your professional field.
Portugal, Torres Vedras, +351911136818 , w.bruddu@gmail.com
03.09.2024
Slavik
Positive feedback sent: The Agency checked the candidate for the position of accountant. It turned out that she worked for a significant part of her career in cash-out firms and was closely connected with crime. With photo and audio evidence.
+380675387066
01.07.2020
Beletskaya Anna Valerievna
Thank you for the promptly provided information on your issue, two agencies were refused, one was deceived by taking money and merging, I received information here within 24 hours, I am grateful and will contact you again, if necessary.
with respect, Anna +380968426588 , Leracatty@icloud.com
01.11.2023
Radchenko Bogdan Olegovich
Appealed to this detective agency on one issue that requires a solution. This question helped to solve, for which I am very grateful.
Radchenko Bogdan Olegovich , +380968455798 , www.facebook.com/bobbi.martinez.37
19.06.2018
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